Performance management, quality standards, client feedback and impact are all important parts of the infrastructure needed to support quality assurance. But the quality of services cannot be fully assured without all of the employees involved taking personal responsibility for reviewing the quality of the processes for which they are accountable. Quality assurance should be an integral part of an organisation's processes and be based on self-assessment and reflection resulting in action to ensure continuous improvement in service. In addition, listening to the voice of the consumer and building in robust mechanisms for quality assurances feature prominently in national quality standards and kitemark programmes.
This section provides resources that form the basis for critical reflection and action in relation to quality assurance within the context of careers, work experience and employment-related services. Material from this section is particularly complementary to that within the section on the Impact of Careers Work.
The Careers, work experience & employment online resource provides useful links to documents, networks and other practical resources and is organised under the following six key policy areas:
Each of these resource areas is being developed in association with a variety of organisations involved in the policy development and delivery of careers education, information, advice and guidance.